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Rental Guarantee

The specific property and dates you reserve are guaranteed. If an unforeseen circumstance causes the property to be uninhabitable, Paragon Lodging reserves the right to substitute.

Age Restriction

We do not rent to anyone under the age of 25. This policy is strictly enforced.

To Make Your Reservation

At time of booking, your initial deposit of 50 percent is due. The final lodging balance is due 60 days prior to arrival. This includes all taxes, surcharges and additional fees. If booking a reservation within 60 days of your arrival, the full balance is due at the time of booking.

Accepted Payment

We accept cash, personal checks, traveler's checks, money orders, MasterCard, Visa, American Express and Discover.

Refundable Security Deposit

Some homes require a refundable security deposit of $1000 – $3000, and is due by check 30 days before your arrival date. This is required to protect the privately owned home you are renting against damages. The security damage deposit will be returned by check via mail 30 business days after your departure date. The security deposit refund may be delayed if there are damages to evaluate. We regret we are unable to accept credit cards for the security deposit. Some homes may be eligible for a damage deposit waiver instead. 

Cancellation Policy

If you need to cancel, all monies are non-refundable unless your exact dates can be re-booked. If we can re-book your exact dates, all monies received to date less a 20 percent handling fee will be returned. All monies received will be returned within 14 business days after your original reservation departure was scheduled. We regret that there are no refunds for late arrivals, early departures, no shows, weather, snow conditions, airport closures or road closures.

We strongly recommend you secure your vacation reservation with travel insurance. Call us or visit our travel link for information on travel insurance.

Minimum Nights

Minimum four-night rental required for MOST  properties, seven nights during Christmas and New Year holiday dates. Some homes have 5 – 7 night minimums regardless of season. Reservations for fewer nights than four or the required 5 – 7 are possible depending on season and home. Please note: a FULL cleaning surcharge will always be added for stays of less than four nights. Cleaning surcharges vary by home.

Check-In/Check-Out

Check-in is 4:00 P.M. on your arrival date. Checkout is 10:00 A.M. on your departure date. For more information,visit our Check-in Process page 

Pets and Smoking

Pets are permitted in select properties with prior approval. Due to the number of people with severe pet allergies, an additional non-refundable pet deposit which does not include any damages is required. All properties are NON-SMOKING; no exceptions. Violators are required to pay a substantial cleaning/deodorizing fee.

Housekeeping

Prior to your arrival, your vacation home is cleaned and furnished with fresh linens, towels and supplies. Daily housekeeping is not included, but is available upon request for an additional fee.

Insufficient Funds Checks

A $40 service fee per check will be charged.

Events

Some of our homes allow weddings, large gatherings, receptions, parties and events with a caterer. Some homes are restricted due to the Homeowner Association Regulations. If you are planning any type of event, you are required to discuss the nature of the event with us before the home is confirmed. You will be required to agree to the individual home rules. We reserve the right to cancel your reservation with no money refunded if your event is not disclosed and approved by Paragon Lodging in advance.